Refund Policy

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Return Policy

Any manufacturing defect or damage must be reported to Dermacys™ within a maximum period of 72 hours of receipt, and the Dermacys™ does not bear any responsibility after this period.

in the event of a manufacturing defect or damage upon delivery, Dermacys™ will pay the return shipping fee.

Return or exchange is possible only if the product is in the same original condition when purchased and in the original packaging complete with accessories, and the customer must pay shipping and return costs.

Return within three (3) working days and exchange within seven (7) working days from the date of receiving the product.